Deliveries are available only in locations marked live and at addresses accepted by Frutivo.
Orders are generated from the active plan's daily, alternate-day or weekly frequency. Customers can pause future generation for up to 30 days or resume from the dashboard.
Keep the registered phone reachable and provide safe access instructions. A delivery may be rescheduled when the address is inaccessible or the customer cannot receive it.
Report a damaged seal, temperature concern or quality issue promptly with photos and the tracking code.